Learning Outcomes

Introduction to Procurement

Supplier Selection and Contracts in Procurement

Strategic Purchasing and Negotiations

Lesson Summary

In this module, you will be introduced to the procurement process and the importance of the procurement process. We provide you with an overview of some of the procurement department's most important duties. You will learn how to assess, including choosing suppliers for particular contracts and more.

Course Assessment - Effective Practices for Sourcing, Purchasing, and Procurement

This free online course teaches the essential skills and knowledge to excel in sourcing, purchasing, and procurement.

Effective Practices for Sourcing, Purchasing, and Procurement

Are you interested in mastering the art of sourcing, purchasing, and procurement? Then this course is for you. The ability to effectively source and purchase goods and services is vital for maintaining a competitive edge in business. This course will teach you basic concepts and advanced sourcing, purchasing, and procurement strategies. You’ll learn to optimise supply chains, negotiate contracts, and build supplier relationships.

Basics of Contract Law

Optimising Contracts

Advanced Contract Management Strategies

This module will introduce you to the essential principles of the contract management process. You'll learn about the roles and responsibilities of contract managers and the common types of contracts in the business world. We'll show you how to design effective contract plans and navigate various risks and challenges encountered in the process.

Essentials of Contract Management - Course assessment

Learn about the contract process, from negotiation and drafting to execution and management, in this free online course.

Essentials of Contract Management

Are you tired of feeling overwhelmed by the complexities of contract management? Do you find yourself navigating through a maze of legal jargon, unsure if you're getting the best deal for your business? This course covers the contract management process, including various contract types and common scenarios. Discover how to control and manage risks, professionally handle disputes and prepare yourself for future challenges in the contract process.

Getting Started

The Background

Developing an Anti-Harassment Policy

Policies in the Workplace

Proper Procedure in the Workplace

False Allegations

Other Options

Sexual Harassment

Mediation

Conflict Resolution

The Aftermath

Wrapping Up

In this module, Workplace Harassment, students will learn about harassing behaviors and how to manage them in the workplace. Students will learn about developing an anti-harassment policy and proper procedures in the workplace. The module will then cover fake allegations. Students will learn about sexual harassment.

Introduction to Conflict Resolution

Styles with TKI

Creating an Effective Atmosphere

Creating a Mutual Understanding

Focusing on Individual and Shared Needs

Getting to the Root Cause

Generating Options

Building a Solution

The Short Version of the Process

Additional Tools

In this module, Conflict Resolution, students will learn about resolving workplace disputes. Students will learn about styles with TKI. The module explains how to create an effective atmosphere and a mutual understanding. Students will learn about getting to the root cause and generating options and building solutions.

Introduction

Work Etiquette

Costs and Rewards

Getting to the Cause

Communication

Negotiation

Identifying your Need

Writing a Civility Policy

Implementing the Policy

In this module, Civility in the Workplace, students will learn about work etiquette. Students will also learn about cost and rewards and conflict resolution. The module will go into getting to the cause. Students will then learn about communication and negotiation. You will learn to identify the need. Finally students will learn about writ

Conflict Resolution in the Workplace - Assessment

Learn Conflict Resolution in the Workplace with this free online course.

Conflict Resolution in the Workplace

This free online course Conflict Resolution in the workplace teaches students about setting workplace policies for conflict resolution and workplace civility. Students will learn about workplace harassment. They will then learn about conflict resolution. The course wraps up with a lesson on civility in the workplace. "So, why wait? Start this course today and learn about conflict resolution in the workplace.

Understanding Conflict

Conflict Management

Causes and Outcomes of Conflict

In this module, you will be introduced to different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

The Five Stages of Negotiation

Negotiation Strategies and Avoiding Common Mistakes

Third-Party Negotiations

Ethical and Cross-Cultural Negotiations

Negotiation Tips

In this module you will be introduced to the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

Introduction to Conflict Management and Negotiation - Final Assessment

Gain a better understanding of conflict and learn key skills and techniques for conflict management and negotiation.

Introduction to Conflict Management and Negotiation

This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.

Introduction to Alternative Dispute Resolution (ADR)

Preparing for ADR - Questions, Support, and Roles

Preparing for ADR - Confidentiality, Standards, and Feedback

In this module you will be introduced to alternative dispute resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

Arbitration

Uncommon Methods of ADR

Public Policy, Legislation, and Alternative Dispute Resolution

In this module you will be introduced to the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Introduction to Alternative Dispute Resolution - Assessment

Discover how Alternative Dispute Resolution processes can help two disputing parties settle conflicts effectively.

Introduction to Alternative Dispute Resolution

With this free online Introduction to Alternative Dispute Resolution (ADR) course, you will learn how, as a flexible dispute resolution method, ADR gives conflicting parties the opportunity to work through issues with the help of a neutral third party. ADR is a body of dispute-resolution methods outside of the litigation process. You will learn that it is often faster, less expensive, and more private than litigation.

This module, outlines the different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

In this module, you will learn about the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

In this module, you will learn about Alternative Dispute Resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

In this module, you will learn about the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Diploma in Alternative Dispute Resolution - Assessment One

You must score 80% or more to pass this assessment.

How can ADR help Accomplish Rule of Law Objectives? – Part I

How can ADR help Accomplish Rule of Law Objectives? – Part II

How can ADR help Accomplish Rule of Law Objectives? – Part III

How can ADR help Accomplish other Development Objectives?

In this module you will learn about different features of alternative dispute resolution (ADR) including the goals and possible uses of ADR and when to implement ADR programs in the context of rule of law assistance.

The Limitations of ADR

Adequate Political Support

Supportive Cultural Norms

Adequate Human Resources

Financial Resources and Parity in Power of Disputants

In this module you will learn about different ADR limitations and the background conditions that are important to achieve to have a successful ADR program.

What Program Design Considerations Are Important? – Planning and Preparation Part I

What Program Design Considerations Are Important? – Planning and Preparation Part II

What Program Design Considerations Are Important? – Operations and Implementations Part I

What Program Design Considerations Are Important? – Operations and Implementations Part II

In this module you will learn about program design considerations that contribute to the success of ADR. You will learn about the two categories associated with ADR program design considerations: planning and preparation and operations and implementations.

Taxonomy in ADR

Case Studies

In this module you will learn about how different ADR programs are used by designing ADR programs to suit various situations.

Diploma in Alternative Dispute Resolution - Assessment Two

Diploma in Alternative Dispute Resolution - Final Assessment

Gain an in-depth understanding of the procedures of Alternative Dispute Resolution (ADR), with this free online course.

Diploma in Alternative Dispute Resolution

Alison's free online Diploma in Alternative Dispute Resolution (ADR) course provides a comprehensive review of dispute resolution. Alternative Dispute Resolution is the process of settling disputes without litigation. This course will teach you more about more this dispute resolution process, and covers topics such as common causes of conflict, how to overcome conflicts, and the main components of alternative dispute resolution practices.

Perception Process

Perceiving Others -1

Perceiving Others - 2

Perceiving and Presenting Self

Improving Perception

In this module you will learn about the perception process, how we perceive others, how we perceive and present ourselves, and how we can improve our perceptions. As we go through our daily lives we perceive all sorts of people and objects, and we often make sense of these perceptions by using previous experiences to help filter and organize the information we take in. The perceptions that we make of others and that others make of us affect how we communicate and act.

Negotiation and Working with Individuals - Part 1

Negotiation and Working with Individuals - Part 2

Problem Solving in Groups

Decision Making in Groups

Decision Making Techniques and Influences

Recognizing Stereotypes and Bias

In this module, you will learn about personality styles, working with individuals, negotiation, effective problem-solving, and decision-making in groups. In addition, you will learn how to recognize and avoid stereotyping and bias.

Conflict is Normal

Conflict and Interpersonal Communication

Conflict in the Work Environment

Leadership and Conflict

In this module, you'll learn about conflict in groups, including its nature, impact on leadership, prevalence, different styles, and effective management strategies. The course will also cover workplace conflict resolution and developing a crisis communication plan.

Communication and Conflict Management - Course Assessment

This free management course shows how perception and negotiation are key parts of effective workplace communication.

Communication and Conflict Management

In this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.

Modern Technical Project Management

Living and Geometric Order

Project Life Cycle and Living Order

Roles of a Project Manager

Lean - Eliminating Waste in Living Order

Agile: Fast Feedback in Living Order

Practical Tips

Learn more about the basic principles and practices involved in technical project management, geometric and living order, and an introduction to Lean and Agile software development.

Strategy in Technical Project Management

Lean and Strategy

Portfolio Management - Aligning Projects with Strategy

Terminating Projects

Learn more about strategies to adopt for effective project execution and portfolio management in the context of technical project management.

Project Initiation and the Project Life Cycle

Project Initiation

Defining Project Success

The Project Charter

Managing Project Scope

Project Context

Learn more about defining the project scope and structure, project success, and project initiation.

The Role of Procurement in Supply Chain Management

Enterprise to Project Procurement

Procurement Relationships

Managing Procurement Waste

Value over Price

From RFP to Contract

Procurement - Domains and Approaches

Forms of Procurement

Communication 101

Learn more about procurement processes in technical project management from procurement relationships, procurement waste, supply chain management, and more.

Teams in a Dynamic World

Behaviors that Build Trust

Team Motivators and Demotivators

Managing Teams and Transitions

Virtual Teams

Core Considerations of Leadership

Learn more about leadership in technical project management from team formation, team management, motivators and demotivators, and more.

A New Planning Approach

The Geometric Order Approach: Push Planning

The Living Order Approach: Pull Planning

Push Planning and Pull Planning

Sustainability and Contingency Plans

Learn more about project planning from the geometric and living order approaches, push and pull planning, sustainability, and contingency plans in this module.

From Planning to Scheduling

Geometric and Living Order - Scheduling Methods

Push - The Critical Path Method (CPM)

Pull: Post-Its, Last Planner, and Agile

Learn more about project scheduling in technical project management.

Diploma in Project Management in Practice - First Assessment

Risks, Threats, and Issues

Risk Management and Project Success

Risk Reporting

Contingency Planning and Probabilistic Risk Modeling

Ethics and Risk Management

Learn more about managing project risk in technical project management from this module.

Managing Scope for Success

Understanding Budgets and Costs

Target-Value Design

Learn more about managing the value, costs and budgets of projects in technical project management from this module.

Managing Resources in Living Order

Geometric Order Resource Optimization Techniques

Estimating Resource Capacity in Agile

Externalities and the Future

Learn more about managing limited resources in technical project management from this module.

Monitoring for Active Control

Information Overload and Project Dashboards

Informed Intuition

Learn more about project monitoring, analytics, and control in technical project management from this module.

Improve your project management skills for managing complex technical projects with this free online course.

Diploma in Project Management in Practice

This online technical project management course will teach you about practical project management. It covers the fundamental principles and practices in project management including basic concepts such as project selection, initiation and procurement. You will study leadership, planning, scheduling, risks, and costs and budgets. You will also learn about resource allocation, monitoring, and control needed to manage complex technical projects.